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Customer Service Representative

Position Overview

The customer service rep (seasonal) serves as a sales and service representative for our online retail stores for all Elevate Outdoor Collective brands.  This role will work with customers directly via phone, email to help them with product, order, return and warranty claim questions.  The role helps support the increased volume of contacts we receive over the active, winter season.   

Warranty Service Representative

Position Overview

The Tech Services Rep (TSR) serves as a product expert to offer dealers and customer top notch product information and service whether by phone, e-mail, or through our websites. Product knowledge being key in this role, he/she works not only with the customer, but trains and communicates with Elevate internal teams; including Development, Quality, Warranty, Legal, Sales & Marketing, and Customer Service to gain that product knowledge and learn of potential issues with a product. The Tech Services Rep will therefore have the knowledge to offer the customer the best recommendations to resolve issues with defective products. This may require sending warranty parts or advising on correct retail parts to and for the customer. And in the case of a warranty claim for the full product, setting up and maintaining WRMAs (Warranty Return of Materials Authorization) so that the customer can ship the product to the Warranty Department for repair or replacement. Additionally, he/she identifies and reports any newfound off-quality issues from the field to Development, Quality, Warranty, and Legal so that proper corrective actions may be taken. Additionally, the TSR may be asked to participate in use of the products in their category specific specialty to enhance product knowledge.

HR Director

The Director of Human Resources leads our North American HR operations in Canada and USA.

Order Management Representative

Position Overview

The Order Management Representative is responsible for assuring smooth processing of all orders through fulfillment for all Elevate Outdoor Collective brands. This role works closely with Supply Chain and the Distribution Center to confirm product availability, coordinate priority of inventory and fulfill orders as on time and complete as possible. The emphasis is on allocation analysis and management while also supporting other critical areas of order processing.